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What is ACID Smart Business and how do I use it?
ACID SmartMula is a platform that allows you to make payments or get paid through The ACID SmartMula portal. Get paid by sending or forwarding a bill with your business detail SmartMula to your customers or simply generate a QR code a customer can pay with ACID SmartMula, SnapScan or any bank app with QR payment functionality. Make payments by adding a card through Masterpass and simply clicking on a Bill sent through ACID SmartaMula or taking a photo of a QR code and uploading it to ACID SMARTMULA. ACID SmartMula is powered by Nedbank to ensure secure
Do I need to have a business bank account to receive money using ACID SmartBusiness?
ACID SmartBusiness is perfect for small informal business so you don't have to be a registered business or have a business account to get payments from ACID SmartMula. Any personal or savings account can be loaded.
Do I need to be VAT registered to use ACID SmartMula?
ACID Smart Business WhatsApp is perfect for small informal business, so you don't have to be a registered business or be registered for VAT to use ACID Smart Business WhatsApp. If you are registered for VAT ACID SmartaMula will automatically add 15% Vat to your bills and QR codes as a value-added tax.
How can I get paid with ACID SmartBusiness?
You can choose to create and send or forward a Bill to a customer. Or you can create a QR code with or without a set amount that your customer can scan to pay.
How do I scan a QR code to pay with ACID SmartMula?
Simply use your phone camera to take a photo of the QR code in the ACID SmartaMula channel. Ensure the photo is taken in good light and not blur. Next, you will be asked how much you want to pay if the amount was not included with the information of the QR code and the card you would like to use for the payment.
What is Masterpass?
Masterpass by Mastercard makes online shopping safe and easy by storing all of your payment information in one convenient and secure place. With Masterpass, you simply pay faster online. ACID Smart Business WhatsApp uses Masterpass to securely save your card details.
What is a QR Code
A QR code is a quick response machine-readable code which you can scan using your smartphone. It consists of an array of black and white squares and is similar to a barcode.
How can I sign up?
Simply save ACID SmartMula's phone number 081 589 8282 as a contact on your phone and start a chat in WhatsApp with us by saying "hi"
What is a SmartMula Virtual Card
Virtual Card is a completely digital bank card which is accessible on your phone. It a simple, fast & convenient way to pay for online purchases from websites and apps that accept Mastercard or Visa cards. It is a secure card that you download on your Smart Phone and is linked to your secure online wallet. It can’t get lost or stolen and does not take up space in a wallet. If you loose your phone you can simply download a new card on your new phone.
How do I receive a ACID SmartMula Virtual Mastercard?
Simply activate your virtual card on you SmartMula portal. It’s free to download and use, and there are no virtual card fees. And because the card is stored in the app, it is safer than a physical card and you don’t have to visit a branch to fetch it.
Where can I use the Virtual Mastercard?
You can use your SmartMula card to do online shopping (without having to compromise your physical card's details) as you would with your physical card. You can withdraw cash at an ATM, pay your bills online. You can also select your SmartMula virtual card to make QR payments using scan to pay on your SmartMula app at retailers. Even our bigger retailers such as Checkers, Shoprite and Pick n Pay now offer this payment option.
Do I need to have a Nedbank bank account to use a ACID SmartMula?
No, you can add any South African bank account to receive payments and any South African Visa or Mastercard card to pay with ACID SmartMula.
Is there a limit to the amount I can transact through ACID SmartMula
Yes, there are daily and monthly limits for maximum transactions limits. Please check limits here.
How long does it take for my money to reflect in my account?
Payments that are done daily during weekdays will reflect in your account within 24 hours pending business rules below. Delays may occur on public holidays and weekends
Do I need a smartphone?
ACID SmartMula works on WhatsApp so will require data and internet. WhatsApp is light on data when transacting on ACID SmartMula as we do not send any video or audio files. Check with your network provider as some do over WhatsApp with no data costs.
How many cards can I load?
You can load as many cards as you want and delete the cards you no longer want to use or have expired. Tip: name your cards to ensure you use the correct cards making payments.
What are the monthly subscription fees to use ACID SmartMula?
ACID SmartaMula is not a subscription service and you can simply stop using it, but if you'd like to deregister reply 'DA' to delete an account in the chat.
I want to unsubscribe
There is no harm staying on the system as you are not charged anything if you don't use it. If you would still like to be removed, reply 'DA' to delete the account in the chat.